Terms of Service
Last updated: December 15, 2024
1. Introduction
These Terms of Service ("Terms") govern your use of the PatriaPick Solar website (patriapick.com) and our solar energy services. By accessing our website or engaging our services, you agree to be bound by these Terms.
PatriaPick Solar is a company incorporated in England and Wales under company number 12345678, with our registered office at 125 Solar Avenue, Green Energy Park, London, SW1A 1AA, United Kingdom.
2. Services
2.1 Service Overview
PatriaPick Solar provides:
- Solar panel system design and consultation
- Solar panel installation services
- System maintenance and monitoring
- Energy efficiency audits
- Technical support and customer service
2.2 Service Scope
Our services are provided in accordance with:
- Individual service agreements and contracts
- Applicable UK building regulations and safety standards
- Microgeneration Certification Scheme (MCS) requirements
- Industry best practices and manufacturer guidelines
3. Consultation and Assessment
3.1 Free Consultation
We offer free initial consultations to assess your property's solar potential. This includes:
- Property assessment and measurements
- Energy usage analysis
- System design recommendations
- Financial projections and quotes
3.2 Accuracy of Information
You agree to provide accurate and complete information about your property and energy requirements. Any material changes to property conditions must be disclosed before installation begins.
4. Quotations and Pricing
4.1 Quote Validity
Written quotations are valid for 30 days from the date of issue unless otherwise specified. Prices may be subject to change based on:
- Changes in equipment costs or availability
- Modifications to system design or specifications
- Additional work requirements discovered during assessment
- Changes in regulations or permit requirements
4.2 Payment Terms
Standard payment terms are:
- 25% deposit upon contract signing
- 50% upon delivery of equipment to site
- 25% upon completion and commissioning
Alternative payment arrangements may be available subject to agreement.
5. Installation Process
5.1 Site Preparation
You are responsible for:
- Ensuring safe access to the installation area
- Removing any obstructions or personal items
- Providing necessary utilities (electricity and water)
- Securing any necessary additional permits
5.2 Installation Timeline
Installation timelines are estimates based on normal conditions. Delays may occur due to:
- Adverse weather conditions
- Permit delays or regulatory requirements
- Equipment delivery issues
- Unforeseen site conditions
5.3 Changes to Work
Any changes to the agreed work scope must be documented in writing and may result in additional charges or timeline adjustments.
6. Warranties and Guarantees
6.1 Equipment Warranties
- Solar Panels: 25-year manufacturer warranty on power output
- Inverters: 10-year manufacturer warranty (extendable)
- Mounting Systems: 10-year manufacturer warranty
- Monitoring Equipment: As per manufacturer specifications
6.2 Installation Warranty
We provide a 10-year warranty on our installation workmanship, covering:
- Roof penetrations and weatherproofing
- Electrical connections and wiring
- Mounting system installation
- System commissioning and setup
6.3 Warranty Exclusions
Warranties do not cover:
- Damage caused by extreme weather events
- Unauthorized modifications or repairs
- Normal wear and tear
- Damage from third-party interference
- Issues arising from inadequate maintenance
7. Customer Responsibilities
7.1 Maintenance
You are responsible for:
- Regular visual inspection of the system
- Keeping panels clean and free from debris
- Monitoring system performance
- Promptly reporting any issues or concerns
- Ensuring safe access for maintenance visits
7.2 System Modifications
Any modifications to the solar system must be performed by qualified professionals and may affect warranty coverage.
8. Performance and Expectations
8.1 Energy Production
Energy production estimates are based on:
- Historical weather data
- Industry-standard calculation methods
- Optimal system operation assumptions
- Current equipment specifications
8.2 Performance Variations
Actual performance may vary due to:
- Weather conditions and seasonal variations
- Shading from new obstructions
- Equipment degradation over time
- Changes in energy consumption patterns
9. Limitation of Liability
9.1 Service Limitations
Our liability is limited to the value of the services provided. We are not liable for:
- Indirect or consequential damages
- Lost profits or business interruption
- Damages exceeding the contract value
- Third-party claims not directly related to our services
9.2 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions.
10. Cancellation and Termination
10.1 Consumer Rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of contract signing for off-premises contracts.
10.2 Cancellation After Installation Begins
If installation has commenced, cancellation charges may apply for:
- Work completed to date
- Materials ordered or delivered
- Permits and administrative costs
- Restoration costs if required
11. Health and Safety
11.1 Our Responsibilities
We are committed to maintaining high safety standards and comply with:
- Health and Safety at Work Act 1974
- Construction (Design and Management) Regulations 2015
- Working at Height Regulations 2005
- Electricity at Work Regulations 1989
11.2 Customer Cooperation
You agree to:
- Provide a safe working environment
- Disclose any known hazards
- Follow safety instructions from our team
- Ensure children and pets are kept away from work areas
12. Intellectual Property
12.1 Design Rights
System designs and technical documentation remain our intellectual property. You may use them solely for the operation and maintenance of your installed system.
12.2 Brand Usage
You may not use our name, logo, or branding without written permission.
13. Data Protection
We process your personal information in accordance with our Privacy Policy and applicable data protection laws.
14. Dispute Resolution
14.1 Complaint Procedure
If you have concerns about our services:
- Contact our customer service team
- Escalate to management if not resolved
- Use alternative dispute resolution if needed
- Pursue legal remedies as a last resort
14.2 Governing Law
These Terms are governed by English law, and any disputes will be subject to the jurisdiction of English courts.
15. Insurance
We maintain comprehensive insurance coverage including:
- Public liability insurance (£2 million)
- Professional indemnity insurance (£1 million)
- Employer's liability insurance
- Product liability coverage
16. Regulatory Compliance
Our services comply with:
- Building Regulations and Planning Permission requirements
- Microgeneration Certification Scheme (MCS) standards
- Electrical safety regulations (Part P)
- Distribution Network Operator (DNO) requirements
- Smart Export Guarantee (SEG) eligibility criteria
17. Changes to Terms
We may update these Terms periodically. Material changes will be communicated through:
- Email notifications to existing customers
- Prominent website notices
- Direct communication for active projects
Continued use of our services after changes constitutes acceptance of the updated Terms.
18. Contact Information
For questions about these Terms or our services, contact us:
19. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
20. Entire Agreement
These Terms, together with any signed service agreement and our Privacy Policy, constitute the entire agreement between you and PatriaPick Solar for the services provided.