Privacy Policy

1. Introduction

PatriaPick Solar ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website patriapick.com or use our services.

We are a UK-based company and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO) under registration number [ICO Registration Number].

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, postal address
• Property Information: Property type, roof details, energy usage patterns
• Communication Records: Correspondence, consultation notes, service requests
• Financial Information: Payment details for services (processed securely by third-party payment processors)

2.2 Information We Collect Automatically

• Website Usage Data: IP address, browser type, pages visited, time spent on site
• Device Information: Device type, operating system, unique device identifiers
• Location Data: General location information (not precise location unless explicitly provided)
• Cookies and Tracking Technologies: As detailed in our Cookie Policy

2.3 Information from Third Parties

• Credit Check Agencies: For financing assessments (with your consent)
• Social Media: If you interact with our social media profiles
• Business Partners: Referral information from authorized partners

3. How We Use Your Information

3.1 Service Provision

• Conducting site assessments and consultations
• Designing and installing solar energy systems
• Providing ongoing maintenance and support services
• Processing payments and managing accounts

3.2 Communication

• Responding to your inquiries and service requests
• Sending service updates and appointment confirmations
• Providing technical support and customer service
• Sending marketing communications (with your consent)

3.3 Business Operations

• Improving our services and website functionality
• Conducting market research and analysis
• Complying with legal and regulatory requirements
• Protecting against fraud and security threats

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: Processing necessary for providing our services
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

5. How We Share Your Information

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Customer relationship management
• Marketing and communication services
• Installation and maintenance subcontractors

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders or legal processes
• Respond to government requests
• Protect our rights and property
• Ensure safety and security

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information
• Regular Security Assessments: Ongoing security monitoring and updates
• Staff Training: Regular privacy and security training for employees
• Secure Storage: Protected databases and backup systems

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain warranty and service records

Specific retention periods:

• Customer Records: 7 years after service completion
• Financial Records: 7 years for tax and accounting purposes
• Marketing Data: Until consent is withdrawn or 3 years of inactivity
• Website Analytics: 26 months maximum

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right of Access: Request a copy of your personal information
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected] or use the contact details below.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. International Data Transfers

We primarily process your data within the UK. If we need to transfer your information outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information properly:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113